WooCommerce LINE Customer Service and CRM Integration Released
Introducing our brand-new WooCommerce LINE customer service and CRM integration solution — OrderChatz. It bridges the data gap between e-commerce and LINE Official Accounts, enabling store owners to chat with LINE friends directly from the WooCommerce admin dashboard without switching between platforms.
The Pain Point: Identity Recognition in LINE Customer Service
When using LINE as a customer service tool, the most frustrating problem is this: a customer asks on LINE, “When will my order arrive?” But when you open the LINE Official Account dashboard, all you see is an unfamiliar display name — you can’t tell who they are, what they bought, or what their order status is.
Since the LINE dashboard doesn’t show friends’ email addresses and display names often differ from the ordering name, you have to first ask for their email, and if they don’t remember, then their order number. One customer inquiry takes at least 3 minutes, and if 10 customers are asking simultaneously, that’s 30 minutes — not counting wait times and platform switching.
Three Major Features of OrderChatz
1. Chat Interface
OrderChatz integrates WooCommerce order information into the chat interface, which is divided into four sections: friend list on the left, chat history in the upper center, message input in the lower center, and friend details on the right. It supports both desktop and mobile. On desktop, each section’s proportions are adjustable.
The left friend list supports name search and filtering. Chat history supports multi-admin conversations — hover over an avatar to see the admin’s name. Message sending supports text, images, and product cards — images can be dragged and dropped directly into the chat.
Regarding message quotas: replying within 1 minute of a friend’s message uses the Reply API at no cost, while responses after 1 minute or proactive messages use the Push API and count toward the sending quota. A warning appears when usage exceeds 90%.
2. Audience-Targeted Broadcasting
Batch broadcasting to specific customers using tag-based filtering. Supports sending text and images to all friends for precision marketing.
3. Friend Management
After completing the Webhook setup, incoming messages appear in the admin dashboard for immediate response. The sidebar allows binding to website members — once linked, you can view member profiles and order history. Search members by name or email. Click an order number to display the order detail page in the same view, supporting order viewing, status changes, and invoice issuance — dramatically reducing screen-switching time.
Each information section in the sidebar can be expanded, collapsed, or reordered via drag and drop, letting customer service agents prioritize the most relevant data. Tags categorize friends for future broadcast filtering, while notes record information during conversations with category support.
This solution transforms e-commerce customer service from “multi-platform switching” to “all-in-one management,” dramatically improving service efficiency and customer satisfaction.