OrderChatz AI Customer Service Bot
WooCommerce x LINE AI-powered customer service automation
Project Overview
OrderChatz is a WooCommerce customer service automation solution that integrates an AI chatbot with LINE Official Accounts. Customers can check order status and track shipping progress directly in LINE, and the AI bot automatically responds to common questions based on order data. It also supports precision audience-targeted marketing broadcasts, helping e-commerce businesses reach customers with genuine purchase intent and move beyond spray-and-pray messaging. From customer service automation to marketing precision, it provides a one-stop solution for e-commerce pain points.
Services Provided
- Product strategy planning
- AI chatbot architecture design
- LINE Messaging API integration
- OpenAI Function Calling implementation
- WooCommerce order data integration
- Precision audience segmentation module development
- WordPress plugin development
- Product launch and continuous iteration
Key Results
90% Reduction in Response Time
AI automatically answers common questions, allowing customers to instantly access order information without waiting for human agents.
3x Higher LINE Broadcast Open Rate
Through precision audience targeting, messages are sent only to customers with genuine purchase intent, dramatically improving engagement rates.
Seamless AI + LINE + WooCommerce Integration
Three platforms connected seamlessly, creating a complete closed-loop experience from order notifications to intelligent customer service.
Open-Source Version for the Community
Released an open-source WooCommerce x LINE customer service solution, receiving positive feedback from the WordPress community.
Contact
Get in TouchHave a tech need, project idea, or partnership in mind? Let's chat. First consultation is free.
- Build a WordPress website or WooCommerce store
- Need LINE integration or AI features
- Have a product idea and need a tech partner
- Existing site needs redesign or optimization
- Looking for a long-term tech advisor